We wrote this in plain English. No legalese, no surprises. Here is exactly what we collect, why, and how we protect it.
Last updated: September 23, 2026PingMyPeople exists to help the people you trust know when you’re safe and give them useful information when you may need help. The information we collect supports the safety, check-in, emergency-contact, QR and account features you choose to use.
Information you give us when you create your profile:
Information we collect automatically:
PingMyPeople does not continuously track members. Location is collected or shared only when a person takes an action that uses location, the relevant PMP permission is enabled, and the device/browser grants location access. Members have separate controls for member SOS events, QR-helper emergency events, check-ins, and other emergency events.
When a QR helper chooses to share a location, that location is associated with that emergency event; it is not background tracking of the member. Emergency contacts should use the displayed capture time to understand when an event location was obtained and should not assume an older location is live.
We do not use cookies for advertising. We do not have a tracking pixel.
PingMyPeople offers Google Sign-In as an optional way to create or access your PingMyPeople account. When you choose “Continue with Google,” we request only the basic Google account information needed to authenticate you: your Google account identifier, email address, name, and profile image if Google provides one.
How we use Google user data: We use this information only to authenticate your account, associate you with the correct PingMyPeople profile, prefill basic account information where appropriate, and display your profile image when available.
What we do not access: PingMyPeople does not request access to your Gmail messages, Google Drive files, Google Calendar, Google Contacts, photos, or other Google account content as part of Google Sign-In.
Sharing: We do not sell Google user data or share it with advertisers or data brokers. Google account information may be processed by service providers that operate PingMyPeople authentication and hosting infrastructure only as necessary to provide and secure the service.
Storage and security: Authentication is handled through Supabase Auth. PingMyPeople stores only the account information needed to operate your account and applies encrypted connections and access controls to protect it.
Retention and deletion: We retain account information while your PingMyPeople account is active or as needed to provide the service. You can delete your PingMyPeople account from your account/profile settings. You may also contact privacy@pingmypeople.com for a manual deletion request. Deleting your PingMyPeople account removes the associated PingMyPeople account data described in this policy; it does not delete or modify your Google account.
PingMyPeople's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including applicable Limited Use requirements.
Your public emergency profile — visible to anyone with your QR code or profile link. This shows only what you choose to make public through your privacy settings. You control what is shown. Medical details and emergency-contact information are not made public unless you explicitly choose an available public-sharing option; contact details remain protected.
Your designated emergency contacts — people you specifically invite can log into the contact portal to see your full profile. They can only see your information, not anyone else's. They cannot edit anything.
PingMyPeople administrators — we can see profile data for support and safety purposes. We do not access your data unless you contact us for help or there is a technical issue to resolve.
No one else. We do not sell, rent, trade, or share your data with third parties, advertisers, data brokers, or any other companies.
SMS privacy. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. SMS consent records and mobile numbers are used only to provide the safety, emergency, account, and contact-related messaging requested through Ping My People.
Your data is stored in Supabase — a secure, SOC 2 compliant cloud database. All connections are encrypted via HTTPS. Your password (if you use email/password login) is hashed and never stored in plain text.
Row Level Security is enabled on all tables — meaning our database is configured so that users can only access their own data, even if our application code had a bug.
We use Resend to send transactional emails. We do not use email marketing platforms that retain your data for advertising purposes.
Ping My People may send safety, emergency, account, and contact-related SMS messages only to recipients who have separately and affirmatively opted in to receive text messages. SMS consent is optional and is not required to accept an emergency-contact invitation or use Ping My People.
Message frequency varies based on account activity and safety events. Message and data rates may apply. Recipients can reply STOP to opt out of SMS messages or HELP for help.
We keep SMS opt-in information for the purpose of honoring messaging preferences and documenting consent. We do not use SMS consent for advertising or promotional marketing.
We only send emails that are directly related to your safety and account:
We do not send marketing emails, newsletters, or promotional content.
You can delete your account and all associated data at any time from your dashboard. Click "Delete My Account" at the bottom of your dashboard page.
When you delete your account, we remove your profile, emergency contacts, designated contact records, alert history, and PingMyPeople login account as part of the account-deletion process.
If you want us to manually delete your data or have questions about what we hold, email us at privacy@pingmypeople.com and we will respond within 48 hours.
If you are in the European Union or UK, you have additional rights under GDPR including the right to access, correct, port, and delete your personal data. We honor all of these rights.
Our servers are located in the United States. By using PingMyPeople you consent to your data being stored in the US. We take appropriate measures to ensure your data is protected in accordance with GDPR standards.
PingMyPeople is designed for adults 18 and over. Parents can create sub-profiles for minor children under their own account. We do not knowingly collect data directly from children under 13.
If we make significant changes to this privacy policy we will notify you by email and update the "Last updated" date at the top of this page. We will never make changes that reduce your privacy rights without explicit notice.
We're real people and we're happy to answer any questions about how your data is handled.
privacy@pingmypeople.com