Refund & Cancellation Policy

Effective September 26, 2026

Cancel anytime

You may cancel your PingMyPeople subscription at any time. Cancellation stops the next renewal charge. Your paid subscription features remain available through the end of the billing period you have already paid for.

Refunds

Subscription payments are generally non-refundable once charged, except where a refund is required by applicable law. Canceling a subscription does not retroactively refund the current billing period.

Duplicate or incorrect charges

If you believe you were charged more than once or charged incorrectly, contact PingMyPeople Support. We will review the transaction and correct or refund verified billing errors as appropriate.

Cancellation is not account deletion

Canceling a paid subscription does not automatically delete your PingMyPeople account, safety profile, or information. Account deletion is a separate action available through your account settings.

Physical products

Physical PingMyPeople products such as cards, tags, and keychains are not yet available. When physical products launch, their applicable return, replacement, and refund terms will be published separately.

Your legal rights

Nothing in this policy limits consumer rights or remedies that cannot legally be waived under applicable law.

Questions

For billing questions or an incorrect-charge review, use PingMyPeople Support.